How it works
See exactly how ReplyOS™ captures every enquiry, responds in seconds, understands intent, guides patients to booking, and tracks revenue — in one operating layer.
Four system steps. One continuous flow. No messy handoffs between tools.
Patient journey
See the sequence your team gets — automatically — before the four operating layers below.
Contact on WhatsApp, SMS, email, web chat, Instagram, or Facebook — unified into one thread. Missed calls and evening messages are captured the same way.
Operating layer
01 · CAPTURE
Every channel lands in one auditable thread — WhatsApp, SMS, email, web chat, Instagram, and Facebook. Nothing is missed, duplicated, or lost when patients switch channels.
02 · RESPOND
Draft ready · high intent
Reply in seconds with on-brand, system-grade responses — then hand off seamlessly when a human should take over.
Understands what the patient wants before your team steps in.
03 · CONVERT
Conversations aim at a clear result — consultation booked, follow-up scheduled, or outcome recorded. No endless back-and-forth or dead-end threads.
04 · MEASURE
Track every enquiry from first message to booked revenue. See what converts, what stalls, and what revenue is at risk — by channel, treatment, and team.
Live example
Realistic patient messages, instant structured replies, and value tagged — the same flow your team sees in the command centre.
Enquiry thread
Invisalign consultation · WhatsApp
Patient
Hi — do you have availability for Invisalign this month? Roughly what is the investment?
ReplyOS · AI
Yes — we have consult slots this week. Treatment typically starts from £2,500. Shall I hold Thursday 4:30pm for a scan?
Pipeline snapshot
£18.2k
Estimated value in active booking-ready threads
Captured
12
Qualified
5
Booked
3
Leakage alert
2 threads stalled >24h — recovery suggested
In practice
Instead of messages missed, delayed, or lost when managing patient enquiries across channels, every enquiry is:
Every enquiry lands in one place, with channel and context intact.
Patients get clarity immediately — peak times and evenings included.
Intent is understood and the thread moves toward a clear next step.
Bookings and leakage are visible in your command centre — not spreadsheets.
No missed messages. No delays. No lost revenue.
When a patient gets in touch, ReplyOS does more than send a reply. It captures the enquiry from the channel it came through, keeps the conversation in one thread, understands intent, responds instantly, and tracks what happens next.
It gives your team a clear operating view of the entire enquiry journey — not just the inbox.
Median first reply
Under 2 min
Sample practice data
Pipeline
End-to-end
Channel → booking → £
Your team can see:
Join a limited cohort of practices helping shape the next generation of revenue intelligence for dental and aesthetics.
Limited founding cohort · UK practices
