Platform overview
ReplyOS is an AI-native revenue infrastructure platform for UK dental and aesthetics practices. It helps stop revenue leakage by capturing patient enquiries across connected channels, responding in seconds, progressing toward booking, and measuring outcomes, including Reputation Shield after treatment, and an AI assistant front desk so AI assistants recommend the practice with its real services, prices and booking link. Capture, Respond, Convert and Measure are the platform layers in one patient enquiry management workspace.
Capture, Respond, Convert and Measure are the platform layers; Detect, Calculate, Guide and Confirm is the sequence that happens to a single enquiry.
Real ReplyOS console · demo practice data, not customer results
Four essential layers to protect and grow local-market revenue, built for dental and aesthetics practices.
Layer 1 · Capture
Six inbound sources normalised into one enquiry pipeline. WhatsApp, SMS, email, web chat, Instagram and Facebook are handled by the same logic and measured the same way, whichever one the patient used. Channels are enabled by plan.
Missed calls on your ReplyOS practice number are captured as enquiries too — see missed-call recovery.
Layer 2 · Respond
Control is built into the send path, not bolted on. Entitlement checks per channel and plan, cooldowns and attempt limits, and automatic suppression when an enquiry is flagged for a human.
Layer 3 · Convert
Move beyond endless chat. Booking logistics sit inside the conversation flow, and stalled threads are surfaced for follow-up — toward confirmed appointments.
Layer 4 · Measure
Real-time revenue recovery tracking. See where enquiries stall, breach SLA, or drop out of your funnel.
The command centre
ReplyOS brings pipeline visibility, leakage recovery, and inbox workflow together — so practices see what is at risk and what to do next, without switching tools.
Use cases
The same four layers handle every leak — from a lunchtime missed call to a WhatsApp thread that went quiet.
Calls that ring out are logged as enquiries and, with recovery enabled, followed up by SMS so the patient can continue by message.
Missed-call recoveryWhatsApp threads join the same pipeline as every other channel — shared visibility, clear ownership, and an auditable record.
WhatsApp enquiry managementEvening and weekend enquiries get a fast, guardrailed first response instead of waiting for the next shift to open an inbox.
After-hours enquiriesFirst replies go out in seconds, not hours — speed to lead decides who wins the booking when patients message several practices.
Why response speed mattersThreads that go quiet are followed up automatically, in your voice and with the treatment context intact — and the follow-up stops the moment the patient replies, the enquiry is booked, or a team member takes over.
How enquiry follow-up worksPlans are priced so one recovered high-value case can offset the platform for months.
See ReplyOS plans and pricingHow ReplyOS fits into your practice workflow.
Patient enquiry management is the process of capturing, responding to, qualifying, and converting inbound messages from prospective patients across channels like WhatsApp, SMS, email, and web chat. ReplyOS centralises this in one workspace with response-time and revenue visibility.
No. ReplyOS works alongside your PMS today. No integration is required: ReplyOS sits at the enquiry layer, before the PMS. A Dentally API integration is on the roadmap.
PMS compatibility →ReplyOS shows every enquiry, response time, conversion outcome, and revenue at risk in one command centre — so practice owners and managers can see what converts, what stalls, and what is lost.
ReplyOS is designed to respond in seconds on connected channels, with structured guardrails and seamless handoff to your team when human judgement is required.
Yes. Six inbound sources — web chat, SMS, email, WhatsApp, Instagram and Facebook — are normalised into one enquiry pipeline, so an enquiry is handled by the same logic and measured the same way whichever channel it arrived on. Which channels are available depends on your plan.
Control is built into the send path rather than bolted on. Every outbound message passes entitlement checks for the channel and plan, cooldowns and attempt limits, and automatic suppression when an enquiry is flagged for a human. Practices can also run in a suggest-then-approve mode where nothing leaves without your team.
Running Dentally, SOE, or another PMS? How ReplyOS runs alongside your PMS →
Ready to implement the four layers in your practice? Founding access is currently available to a limited number of dental practices.
